Definitions
The following conditions regulate the sale of products featured on this website by W Store(“Platform”)
Website: http://caps.hk/
Product: W Store product that W Store offers on the website for sale.
Applicability
Below, we invite you to review the terms and conditions which regulate the purchase of W Store products via http://caps.hk /. These terms and conditions apply to all orders placed on the website by customers worldwide. W Store reserves the right to update these terms and conditions from time to time. If you have any queries regarding the Terms & Conditions, please contact us
Purchase procedure
To make a purchase, the customer’s personal details will be required and will be included on our database in order to process the order. The personal details provided by customers will be treated in accordance with our Privacy Policy.
When you submit an order we will send you an e-mail confirming that the order has been received (“Order Confirmation”). At this point, the agreement to deliver the ordered product is accepted by the platform. As a consequence, a contract, containing these terms and conditions, comes into existence and is binding between the customer and the platform.
If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, we ises the customer to contact us
Delivery
Delivery of items purchased at our website will be carried out via the express services and their partners around the world.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field.
Once the order has been handed over to the carrier, the platform will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.
Delivery terms
W Store will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), we cannot be held responsible for the (partial) loss of the shipment. In case W Store needs additional information regarding a delivery address, the customer may be approached by us to provide additional information.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
Damaged, incomplete or wrong product(s)
In case a product has been delivered to the customer in a damaged or incomplete state, the customer must contact us as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. Subsequently, the platform will properly deal with the matter at hand; the customer must always inform the platform in the aforementioned situation(s) and wait for the instructions of the platform. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at the platform.
Missing items
In case the order that has been shipped or is being shipped by the platform to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data/carrier information, indicating otherwise). The buyer must contact us as soon as possible. We will either refund the customer or try to re-ship the ordered product.
Exchanges and Returns
Before placing an order, the customer is responsible for carefully checking the content of the order (including but not limited to: contact information/shipping address/color, size and quantity of the goods). Once submitted, the order cannot be cancelled, changed, split or combined. There is no set Cash refund.
Seven days return service, no need to pay return handling fee. The buyer shall be responsible for the return shipping costs and bear the responsibility for the loss of the goods.
The returned goods must be kept in the state of being brand new, undamaged or stained, unwashed, unopened tags (if any), packaged intact, without additional flavors such as perfume/cigarettes/body odor/liquid laundry detergent.
Online Shopping Terms & Conditions
- The prices and discounts of all goods are subject to the data currently displayed on this website.
- All goods are in Hong Kong dollars as the checkout currency unit.
- The Company reserves the right to change the price of the goods without notice, and all orders are subject to the sole discretion of the company and the confirmation of the order on the basis of the supply of the inventory.
- After confirming the order, if you notice the change of address during the delivery of the goods, the company will reserve the right to charge you additional shipping charges.
- The Company reserves the right of final decision in the event of any dispute arising from a refund or return.
- You must identify the content provided on this website, including, but not limited to: text, archives, music, sound files, photographs, films, designs or advertising content, which are restricted to you online and protected by copyright, trademark, patent or other intellectual property laws. You download content that is protected by intellectual property rights for private or non-commercial use only. You must keep the full content and may not reprint, reproduce, distribute or manufacture works derived from the downloaded content without the prior written consent of the site.
- You may not use the contents of this website for illegal purposes. You are solely responsible for the process of transmitting information. This website reserves the right to prohibit any act detrimental to the company and to third parties and illegal acts.
- The Company reserves the right to amend these Terms and conditions in accordance with its absolute discretion.
- In the event of any dispute, the company reserves the right of final decision.